Operation management

Paper , Order, or Assignment Requirements

• Process performance – judged against:
? Quality
? Speed
? Dependability
? Flexibility
? Cost
? Processes – designed to meet these.
if you don’t do it as required i will cancel this order please do it carefully you have 2 weeks
to do it so please spend good time on it don’t rush to submit

TASK:

Pick an (Organisation of your choice)i have picked Burger King . You are an Operations Management Consultant. You are required to undertake an individual research project and to prepare a Management Report (6000 words+-10%) for the Board of Directors of the company. (You need to seek prior approval for the chosen organisation from the module leader before starting your research, i have already been a proved Burger King )

The key aspects that need to be covered within the report are:

• PART A
i) Critically evaluate the existing operations functions within the organisation and the role of the operations manager within the organisation. (Note: I would expect you to evaluate current practices and evaluate them in the light of standard practices within the industry that the organisation is in and how well/badly does this organisation align with the industry standards)
ii) Draw a Process Chart for the organisation showing how customers are processed through operations within the organisation. Critically discuss how the Process Management should be planned in the organization to achieve operational excellence. Support your answer by illustrating:-
• Customer service strategies
• Managing capacity and demand
• Inventory management
• Scheduling operations
• Process analysis and improvement
• Purchasing and supplier management
iii) Identify if the organisation is implementing any Lean processes. If it is then critically evaluate if what benefits it is bringing to the organisation and IF NOT then critically evaluate how implementation of lean management could benefit the organisation. (Extra credit would be provided for use of examples).

• PART B
i) Managing Capacity is the most tricky part of operations management as it is characterised by uncertainity. Using the organisation as an example you need to critically evaluate whether: “Organisations should always attempt to match its capacity to its forecast and known demand patterns or there might be situations where this might not be needed”.

• PART C
i) Collate all your finidings about the organisation and draw concrete conclusions and draw some recommendations for the organisation, which can be from the practitioner i.e. other organisations/industry or academic research.

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